FAQ

How Accurate is the Thermal Scanner?
The Thermal Scanner is accurate to within half a degree Fahrenheit.
 
What distance is the Thermal Scanner accurate at?
Facial recognition and scanning is accurate from up to 3 feet.
 
How quickly can the Thermal Scanner read a temperature?
The Thermal Scanner produces results in under 3 seconds.
 
Can the Thermal Scanner work if someone is wearing a mask?
Yes, the Thermal Scanner is effective with or without a mask.

Can the Thermal Scanner recognize employees?

Yes, the Thermal Scanner can hold up to 30,000 identities and store their temperature and access time/date.
 
How many people can be scanned at a time?
The Thermal Kiosk can scan 1 person at a time.

Can a Thermal Scanner mounted on the stand accurately read a temperature at a child's height?
The angle of the scanner can be adjusted to accommodate school aged children. 

How will users know if their temperature is within an acceptable range?
The Thermal Scanner will show the temperature on the tablet screen and utilize a red light indicator for temperatures outside the allowable range and a green light for acceptable readings with an optional verbal notification.
 
How will the Thermal Scanner notify me of an elevated reading?
The Thermal Scanner has an audible alarm that can be utilized or turned to silent mode for user privacy. Additionally, during set-up you can choose for elevated temperature notifications to be sent via text or email for quick and easy notification.
 
How many people does it take to operate the Thermal Scanner?
The Thermal Scanner does not require an attendant, and is hands free for the user.
 
How long does it take to set-up the Thermal Scanner?
The Thermal Scanner requires minimal setup and takes only a few minutes to configure.

How is the Thermal Kiosk powered?

The Thermal Kiosk can run off a battery but we recommend it be powered via a standard 120v wall plug.
 
Do you have Thermal Kiosks in stock?
YES! Thermal Kiosks are available and ready for immediate shipping.
 
Where does the Thermal Kiosk ship from?
Thermal Kiosks ship from the USA and typically arrive within 3 days of shipping.
 
How long does shipping take?
Thermal Kiosks are typically shipped the next business day following purchase and arrive to you on average within 3 days.
 
Do you offer discounts for bulk orders?
Please contact us at info@thermalkiosks.com for more information on bulk pricing.

What is included with the Temperature Screening Kiosk?
The Temperature Screening Kiosk comes with the following core features:

  • 60-inch silver pedestal base
  • Direct power unit needing to be plugged into a power outlet
  • 8-inch device screen with LED status bar
  • Camera
  • Wi-Fi enabled
  • Temperature and facial recognition
  • Anti-microbial silver powder coat finish

What are the Thermal Kiosk measurements?
8 inch LCD Screen Display, 10.25”H x 5.25”W x 1”D, pedestal is 4.5’ tall. Shipping weight is 40lbs.

What is the Thermal Kiosk stand made of?
The Thermal Kiosk stand is steel and manufactured in Texas.

Where can I use the Thermal Scanning Kiosk?
The Temperature Screening Kiosk is beneficial in any business or public environment but is particularly ideal for entry points, access gates to buildings, school campuses, healthcare clinics or hospitals, community events or public venues, hotels, retail stores, and transportation hubs. While temperature screening is applicable to any industry under COVID-19 symptom assessment guidelines, it is critically important to:
  • Manufacturing Plants and Warehouses
  • Retail
  • Healthcare & Hospitals
  • Senior Care Facilities
  • Government Buildings
  • Schools

Does the Thermal Kiosk store user information and data?
At this time, Thermal Kiosk does not store information or offer reporting.

Does the Thermal Kiosk offer Facial Recognition?
Yes, the Thermal Kiosk includes facial recognition you can customize and stores up to 30,000 individual faces/employees. 

Can the Thermal Kiosk store user information?
Yes, the Thermal Kiosk stores information locally and can connect to a server or computer via WiFi or Ethernet. 

Does Thermal Kiosk have its own Software?
Thermal Kiosk offers SmartPass software for use with the unit. SmartPass is not required to use the kiosk but makes accessing locally stored data easy.

Does the Thermal Kiosk offer Cloud Connectivity?
Yes, information stored on the  Thermal Kiosk can be downloaded to the cloud.

Is the Thermal Kiosk FDA Compliant?
Legal Disclaimer: The Thermal Kiosks is not a medical device. Statements regarding this temperature device have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition. 
 
Is the Thermal Kiosks FCC Compliant?
Yes, the applicable standard is ANSI C63.4- 2014 (Information Technology Equipment) it has been assigned against CISPR PUB. 222, FCC Part 15 Subpart B and has the FCC mark . TAF testing laboratory 1439.
 
Is there a warranty?
Thermal Kiosks come with a standard 1 year warranty.

Can I cancel my order?
Due to the special-order nature of all of our temperature screening kiosks, we are unable to cancel orders after they have been placed. Temperature kiosks are ineligible for returns, except in the case of warranty repairs or replacement.

Do you offer a reseller program?
Yes, please contact info@thermalkiosks.com for information on our reseller progarm.
 
MORE INFORMATION

Temperature Screening Kiosks
The Temperature Screening Kiosk is a top-tier solution that will easily meet recommended health screening requirements. The thermal temperature scanner is reliable and accurate, offering an effective method for keeping sick persons out of your facility. Employee & visitor temperature screening has only become more critical as many state and local governments require return-to-work guidelines and COVID-19 response planning be established. Regulatory and health associations such as OSHA, EEOC and the CDC include temperature screening as an important procedure in facilities now.
 
Highly Accurate Symptom Screening:
When it comes to accuracy, the Temperature Screening Kiosk leaves little doubt. It reads within a +/-0.9 degrees Fahrenheit variance. Individuals can keep a safe distance from one another, since the scanner can read from 3 feet, 4 inches back. Easily set a threshold temperature from anywhere between 50 Deg F up to 107.6 Deg F. An 8-in (800 x 1280) LCD screen projects result in crisp text and graphics. Paired with an industrial-class, 2-megapixel binocular camera and a thermal imaging module, plus an LED and IR dual floodlight, the temperature scanner can detect temperature and faces even in poor lighting conditions.
 
Fast, Contact-free Temperature Reading:

If an individual with an elevated temperature does attempt entry, you should avoid skin-to-device contact and respond quickly so potentially sick individuals can be removed. The Temperature Screening Kiosk requires zero contact with the device. As an added protection, the base is coated with an antimicrobial powder finish to help repel sickness-inducing organisms. The scanner is so fast, it reads an individual’s temperature in approximately 2 seconds. If an abnormal body temperature is detected, an alarm will automatically activate. For added privacy, you can set the alarm to silently and have it discreetly notify you via text or email, ensuring the user’s privacy. The alarm feature conveys a temperature reading outside the acceptable parameters you program during set-up. If an elevated temperature is read the user should not be allowed entry.   

Additional Access Control Features:
The Temperature Screening Kiosk offers additional features that may be enabled if your facility manages an access control system. Integration set-up is required and is managed by the customer.

Real-time Facial Recognition:

The Temperature Screening Kiosk comes with the ability to scan for facial recognition that matches an employee. Facial recognition can even process face-with-mask recognition, ideal for essential healthcare workers or employees entering your building wearing a face mask for extra protection.

Supplemental Peripherals:
Expand gate passage via the kiosk with peripherals such as ID card readers and fingerprint readers that interact with your access control system (additional integration required).

 

 

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